What’s the status of my order?
Go to My Account > Orders and click on the Track Order put your order number to review the status of your order along with the tracking information.
You can Track your Order by Click Here
Read our Shipping FAQs for delivery related info and timelines.
How can I cancel an order after placing it?
You can directly cancel an order that has been recently placed by navigating to My Account > Orders
If the order has further processed and is in transit then it’s not possible to cancel it and if it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.
How long does it take to ship the orders?
We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 days for MUMBAI or 3-5 days for the rest of India.
Orders are usually delivered the fastest in A-1 metro cities like Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Ahmedabad, followed by other areas.
(working days exclude National Holidays and Sundays)
The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline. We do our best to expedite the shipping for all orders, however, it’s possible that occasional delays may sometimes happen on a case to case basis.
Please note that Wheelchairwala.com is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions and so on. We will try our best to notify customers of the delay in such situations.
What Payment Options are accepted at wheelchairwala.com?
Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI as accepted by RazorPay.
Cash On Delivery: You can pay by cash when you receive the order at your doorstep. The Maximum limit for availing COD service is Rs. 8,000. For orders of value more than that, we advise you to pay by using a pre-paid method. COD option is subject to pin code serviceability.
What are the cases where we accept a Return, Refund or Replacement?
We would be happy to issue Return, Refunds or Replacements within 7 days of order delivery on the rare occasion of a mistake attributable to us including: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.
To be eligible for it, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.
Note: Freebie items are strictly non returnable, non refundable and non replaceable.
What happens if the product is damaged during transportation?
In rare cases of transport damage,
- If you found the carton box damaged/tampered or without the Wheelchairwala.com branded tape, please reject it at delivery and notify us on chat/email and we will take further action.
- For all claims related to receiving a damaged product, we advise you to share a video
evidence of unboxing and the issue. We will not be able to entertain claims of a damaged product without a video proof at the time of unboxing.